The packing slip shipped with your order will contain detailed return instructions.
We offer only one return options for most items:
- Return to our warehouse
For full details on each return option, please read the information below.
RETURN TO OUR WAREHOUSE
If you wish to return an item to our warehouse:
1. Call Tack N Bark Customer Service at 1-866-617-9540 to receive a Return Merchandise Authorization (RMA) number. This number will be emailed to you with detailed instructions on returning your item(s). Note: You cannot return your order to the warehouse unless you complete this step.
2. Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.
3. Ensure the Return Merchandise Authorization form (RMA) you received via email is enclosed with the item(s) being returned. Returns sent without a Return Authorization (RMA) form will delay processing of your return.
4. Remove all extra labels from the outside of the box and affix the return label you received via email to the outside of it.
5. Send the return package to the following address (unless your packing slip directs otherwise):
Tack N Bark
Unit 14 - 28 Currie St
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
- All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
- To receive credit, items must be returned within 60 days of the order date. The postmark date of the return package will be considered the return date.
- You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
- Credit for gift returns will be issued to the original purchaser.
If you have any additional questions, please contact Customer Service.